July 3, 2007

How To Contact Google Customer Service - (650) 253-000…

I have received some interesting emails from readers, from both companies and individuals, asking how to deal with Google on a number of Adwords issues. One of the most frequent requests is how to contact Google Customer Service.

First off, I need to acknowledge that Google’s Customer Service will never be a candidate for a J.D. Power Award. In fact, there is a special formula you can use to evaluate the level of customer service Google provides:

 

Take the promptness of a doctor’s office, the incompetence of a

DMV, and the worst customer service experience you have ever

had with a phone company and multiply it by 500 = Google

Customer Service

 

I empathize with the frustration felt by those of you dealing with Google for the first time. If you feel you have landed in Google Hell and see no way out, please email your story to gugleproblems@gmail.com.

Google Contact Info:

1. Main phone number - (650) 253-0000, press “5″ for Customer Service or Tech Support, where you will then be directed to the Google website where you can submit an email.

2. Google Adwords Advertising - (866) 246-6453, press “2″ for Adwords questions. You will be placed on hold for a mandatory fifteen minutes before the call is then routed to the advertising bureau–aka socialism, Google style, and you vill comply. When you are finally greeted by a real Google person don’t expect to get anywhere. Depending on your issue you will be directed to the Google website to fill out a form, or placed on hold for five minutes. After being placed on hold the real Google person will then direct you to the Google website to fill out a form.

It is not widely known, but Larry and Sergey review each form submission in the basement of the Google headquarters and secretly make fun of our problems.

3. Google Adwords Support Form - https://adwords.google.com/support/bin/request.py?hl=en_US&ctx=foot

4. Google Trademark Infringement Form - https://adwords.google.com/support/bin/request.py?hl=en_US&ctx=foot

5. Trademark Complaints Email Address - ads-trademarks@google.com

There is the impression out there that only “the small guy” gets dissed by Google. This just isn’t true, for the most part. Google is an equal opportunity offender, with the exception of the largest brands (deep legal pockets) and most aggressive cyber giants like Amazon or eBay (deep advertising pockets).

An example of this is posted by Matt Heaton, CEO of web hosting company Bluehost:

“…Google is simply one of the greatest technology companies around, I don’t think anyone would disagree. HOWEVER, in my opinion they have a LOT to learn when it comes to service and customer relationships. I will spend over $100,000 on google adwords this month.

You would think that I could get some prompt service out of them. No no no… I get some kid on the other end (Of an email, yeah, no phone # for me blah…) with a canned answer. This has happened time and time again with them. They simply don’t learn their lesson.

Right now they don’t have to learn their lesson because they are the big bully on the block. Every bully gets his clocked cleaned sooner or later and google is laying the groundwork for that now.”

Matt goes on to say:

“Google has become so powerful that in literally every aspect of their business it is 100% their way or the highway. I know a lot of people that are choosing the highway. Do I predict googles downfall anytime soon? Of course not, but I do predict that it WILL FOR SURE happen eventually if you don’t take care of your customers.

For a company so big, they still have a LOT of problems. Maybe it stems from Eric Schmidt as their CEO. He used to work at Novell (Here in my hometime) and they had the same attitude. Their stock is in the toilet (Novells). Who know what will happen, but I tell you what I am doing.

I will do EVERYTHING in my power to spend that money effectively somewhere else, and when someone from google actually calls to see why we are spending anymore, THEN I will let them have it.”

My point is that it is not just small businesses and sole proprietors spending $1,000 a month that get the Google “You’re Not Welcome” mat. The best thing you can do is make it known–to Google corporate, the Better Business Bureau, etc, that you are unhappy with quality of service provided by Google.

I believe there is hope–I have a feeling Google is going to change it’s policies and support quality soon. ;)

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266 comments for this post.

  1. Trackback from isedb.com on July 3rd, 2007 :

    How To Contact Google Customer Service

    I need to acknowledge that Google’s Customer Service will never be a candidate for a J.D. Power Award. In fact, there is a special formula you can use to evaluate the level of customer service Google provides…

  2. Pingback from Australian Consumer Watchdog Files Suit Against Google Adwords on July 12th, 2007 :

    […] Hmmmmm… Let’s see. No phone number. No address. The old “send us an email” style of customer service–wait a second, that sounds exactly like Google Customer Service. […]

  3. Comment from khaleel on August 7th, 2007 :

    Dear sir
    I am looking for google customer support contact no in bangalore india, i am trying to get the contact no but i am not able to get the no
    please send me the google contact no

    regards
    khaleel

  4. Comment from Nancy Wrenn on August 8th, 2007 :

    I am trying to find out WHAT HAPPENED TO AOL E-MAIL!!

    In sending e-mail there is NO PLACE to add color to
    text, background, or dress up the e-mail with
    art, SAYINGS, ALL THE THINGS that USE TO MAKE A DISTINCITIVE E-MAIL. SOME PIZZ!! YOU CANNOT EVEN CHECK TO RECEIVE A RECIPT THAT THE PERSON GOT YOUR E-MAIL.

    IN THIS NEW “AOL.COM” THE MAIL IS VERY VERY HARD TO
    SURF!! DON’T GET ME WRONG, I LIKE CHANGES,
    BUT IF AOL AND MICROSOFT WOULD PUT MORE EFFORT INTO
    FIXING AOL SO THAT IT DID NOT DISCONNECT DAILY INSTEAD OF ADDING ALL OF THESE “FANCY, USELESS” “GADGETS” THEY WOULD SERVE THE PUBLIC WITH MORE PR. SURELY TO GOD THERE IS SOMEONE OR SOME GROUP THAT HAS INTELLIIGENCE ENOUGH TO TACKLE THIS PROBLEM.

    AS THE CEO OF GENERAL MOTORS TOLD BILL GATES “HIS CARS DID NOT CRASH SEVERAL TIMES A DAY.”

    PUBLIC RELATIONS AND WORD OF MOUTH ARE THE BACK BONE OF WHEITHER YOU MAKE IT OR NOT!!! I UNDERSTAND AOL
    HAS GONE DOWN QUITE A BIT IN MEMBERSHIP.

    CAN YOU GUESS WHY????? SERVICE! service!! service!!

    YOU ARE NEVER ABLE TO REACH A TECHNICIAN, JUST THE PAGE CHECK THIS BLOCK, CHECK THAT BLOCK, EVEN THOUGH THEY DO NOT HAVE A DARN (NICE WORD) THING TO DO WITH WHAT YOUR PROBLEM IS, OR WHAT YOU WANT TO FIND OUT.
    I DO NOT SEE THE WORD “KEYWORD” TO GO TO TO FIND THINGS IN “THIS NEW AOL.” I HAVE TWO ACCOUNTS AND LIKE TO SWITCH ACCOUNTS ONCE IN A WHILE WITHOUT REBOOTING.

    PLEASE AOL AND GOOGLE LISTEN TO YOUR CUSTOMER!!!
    HE MAY NOT ALWAYS BE RIGHT, BUT HE IS TELLING YOU WHAT HE WANTS. HIS ACCOUNT ALONG WITH THE REST OF
    THE ACCOUNTS PAYS YOUR BILLS AND SUPPORTS YOUR COMPANY!!

    I REALIZE MY TWO CENTS WORTH DOES NOT MEAN ANYTHING,
    BUT I FELT I HAD TO LET YOU KNOW!!

    nancyw919@AOL.com

  5. Comment from Pauline Donner on August 28th, 2007 :

    I have not been able to get to my primary gmail -whenever I try I wind up on my secondary…when I email you I keep getting responses that state you will not process my request and that I should go to your site (forum). Since I have hundreds of dollars worth of ads with my primary gmail address as my contact information and it’s also on 4 websites I don’t have the luxury of time just waiting for someone on the planet to tell me what’s wrong with my site. That’s your job!

    What’s wrong with your company? Have you ever heard the word SERVICE?

  6. Comment from stevenpeter twine on September 19th, 2007 :

    trying to find out i have a gmail account the wife has a gmail account we downloaded gmail notifer but can not see if her or i have mail trying to contact you people but having trouble why need a notifer for both her and i at the same time and be able to see if either one of use have mail

  7. Comment from marc orlando on October 4th, 2007 :

    I recieved an email from a third party that informed me of the fact that you now have a REVERSE PHONE BOOK SERVICE. I entered my phone # and fortunately for me the info is NOT correct. UNDER NO CIRCUMSTANCES ARE YOU TO PUBLISH MY PHONE # OR ANY PERSONAL INFO TO THE PUBLIC IN ANY WAY BY ANY METHOD!!!!!! The phone # in question is 203/380/1064. AGAIN DO NOT PUBLISH!!!!!! Make sure ALL staffers in your organization are aware of this email. I request and expect a reply stateing that you will honer this request without question!!!!!!

  8. Comment from Amy Howell on October 5th, 2007 :

    This is the second email I have sent concerning Goggle Maps advertising. I need to know if you can publish my ad without using my home address.I have a pet sitting business, and NO store front. I have already created an ad, but now I don’t know what to do about the address part. PLEASE RESPOND, I DON’T WANT A LOT OF WEIRDOS SHOWING UP ON MY DOORSTEP, BUT i DO NEED TO ADVERTISE MY BUSINESS. ARE THERE ANY ALTERNATIVES IN GOOGLE???
    LUCKY PAWS, ETC

  9. Comment from Israel Tadesse on October 8th, 2007 :

    I was tricked in the name of GOOGLE. A company name Google rich- Using the same logo for home based buisness. I found out after I gave them my credit card number. They did not mention any thing on the first page- They mentioned that they are not affilated with Google on the second page after they got the credit card number. Is this not a crime? I wanted to do buisness with Google not fake Google logo. Is there a customer service to complan?

  10. Comment from Daniel Cabello on October 16th, 2007 :

    Dear google, first of all our company Emirimage Corp. owns copyrights and trademarks to all of our RC Helicopter products, yet our competitors who are commiting infringement on most of our patents keep landing 5 to 15 pages above us…check it by urself…. punch rc helicopters and see where www.emirimage.com shows up i also invite you to corroborate the authenticity of our word by checking all the patents we provide on our web agains the WWW.USPTO.GOV webite. Also many websites are showing That do not even have any RC Helicopters and yet again we are being Penalized. We have worked hard since last year to go up in our ranking for this keyword by following your every tip on the subject. Yet no significant imporovement has been made. What is the next step to take. What can we do to solve this.

  11. Comment from JOHN GAMBER on October 30th, 2007 :

    HEY,
    I placed an order #658450769854490 for a DOT # and paid an extra $45.00 for fast service. never got a thing, can you find out what happened?
    Placed order Oct. 11, 2007 7:51 pm.

    THANKS
    JG

  12. Comment from Dean Brezack on November 5th, 2007 :

    We are trying to get a listing on Google just so if someone searches our website name www.TakeNASApublic.com it can be found.

    We want to start advertising jobs, and look for support amongst the public for our quest and yet we submitted out site to google on 10-25-2007 and we can’t get listed.

    We then decided perhaps if we called someone….Try and find a phone number on the web. Try and talk to someone real for just a minute or two to get a reason for the problem and we cannot contact anyone.

    We can only rightfully conclude that Google is against taking NASA public or they are so incompetent and so don’t care about their customers that we shouldn’t do business with them under any circumstances.

    Regards

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  14. Trackback from Kathleen on December 1st, 2007 :

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    \”…A prepared script or fact sheet is utilized to handle the call…\”

  15. Comment from (curtis) on December 3rd, 2007 :

    why do you all advertise your company commercials over our web site call me direct708-299-8453

  16. Comment from Anonymous on December 5th, 2007 :

    Somebody is impersonating me in newsgroups, for the purpose of harassment. Their e-mail address is provided by Yahoo but they post to newsgroups through Google. I would think that Google would not allow
    a second “posting name” identical to the first to be used in the same newsgroup, especially for harassment purposes.

    I have complained about the offensive “Google profile”
    and complained about several of the posters messages.

    Google sent me e-mail messages that were comprised
    of the usual date/time and sender information but
    with absolutely NO MESSAGE content.

    There have been no results either.

    Is Google’s attempt to run the empire as one giant
    online robot going to create a haven for on-line
    harassers and impersonators?

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  18. Comment from Charlie Wright on December 19th, 2007 :

    I signed up a priemer template on google, and im no longer interested in it so i want to cancel my service. I’m on a current 30 day free trial, and I’m cancelling before my card is billed for 50.00 sometime in January. I just want to cancel thanks, and also would be necessary if i can get my 10.00 credited to my card that i paid for the domain.

  19. Comment from Michael Goodrow on December 20th, 2007 :

    Google Contact Info:

    1. Main phone number - (650) 253-0000, press “00″ and then dial 0 at the next promt and you will get a human being!!Request Customer Service or Tech Support, and you will then be directed to the Google website where you can submit an email. But atleast you will get a person.

  20. Comment from Byron McNutt on December 22nd, 2007 :

    I am trying to get on gmail .I signed for an assount and the for the email and theysaid they were sending me a email toverify my password but I did not get it.Can you hel me Please

  21. Comment from Sheila McBride on December 26th, 2007 :

    I am trying to find a link to send feedback and questions to customer support, and there isn’t a single one. I seem to be in an endless loop that keeps referring me to discussion groups and knowledgebase, etc. I want to know what the heck “subscribed links” is doing on my account preferences page, and I want to UNSUBSCRIBE to it, but there is no info that tells me anything useful about it. Nor does anything tell me how I got subscribed to the ones I am subscribed to in the first place. There used to be a link on the help pages to send a message if you needed to. Not that they ever answered, but at least I felt better after typing a message and submitting it.

  22. Comment from Steve Martin on December 28th, 2007 :

    We have worked for 5 years to get a high Google search return for some keywords that are appropriate to our site. We finally got at, or very close to, top 10 results for those words this past summer, and two weeks ago we suddenly dropped way back to results in the 200-300 range, basically dooming our business heading into our busy season (Jan-Apr). We have changed nothing. Has anyone ever had any luck with Google in getting explanations for how they can just destroy you like that with no warning, and put competitors–with no serious content to offer people who have been around only for months–way ahead of you?

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  24. Comment from Mike Thurgood on January 2nd, 2008 :

    Reading the above comments, yep, you sure do invite your own customer service problems! It’s either because you are grossly understaffed, or incompetent, or have achieved level of arrogance which precludes the acknowledgement that customers even exist! But as you do manage to acknowledge your own communication problems, then unless you drastically change your corporate culture, it will surely backfire one day, but I wouldn’t dare to make any predictions on how it might backfire.

    My displeasure rises from the download of Google Earth v.4.2.0205. Try as I could, I could find absolutely no clue what the original version was on my PC. It wasn’t given in settings/control panel/pgms to install or uninstall. Very uncleverly, there isn’t even anything to click on in the Google Earth window for upgrading. This feature is so common for many programmes these days, that I find it rather surprising that you haven’t yet caught up with the latest techniques for communicating with customers.

    However, I managed to glean the information that I most likely didn’t have the latest version because it is now one which was released in November, 2007. Having downloaded this latest version I have added “v.4.2.0205″ to the title of the desktop icon so I will know in future of further upgrades.

    But downloading Google Earth this time was itself a ludicrous problem because the site from which to download it was so user-unfriendly that I found myself having to register for comments, then found that wasn’t right, but I eventually guessed a try at something else on the donwloading site which, to my everlasting surprise, actually worked.

    So, having had to recount all these totally un-necessary user-unfriendly complications, I now come to my actual complaint about this latest version of Google Earth. Upgrade? Good heavens, the word doesn’t seem to have been understood.

    Various areas of the world’s land masses have been upgraded. An appallingly cheap editing pgm must have been used to match the inserts with the clarity of the original. Well, they’re not m atched at all. Thus southern Africa looks literally like a patchwork quilt, so much so that I thought there was something amiss with my download. But, not, this wasn’t the cawe at all. These upgrading patches don’t match the original at all, either in colour or clarity, because many of these patches seem to slightly obscured with a visual mist.

    Although it is now off my screen, when I first opened the new version up came a tips window, the very first one telling me how to get to the information about the solar system and the stars. This told me to click on a particular command in the “Layers” column (it’s not on my screen, now), but which isn’t in the Layers’ listing. So where has it got to? I certainly have the updated version now running because of the irritating patchwork of appallingly badly matched upgraded areas.

    So, what exactly have you been trying to to with Google Earth? Why has its quality now been largely spoilt by a so-called “upgrade”.

    I am not at all impressed. A far better effort could have been more effectively and intelligently applied to the upgrade.

    These comments are not intended for publication with a list, but for a personal response from whomsoever in the Google organisation deals with such matters as I have raised above.

  25. Comment from Russell Curnow on January 4th, 2008 :

    Need to change password and have been locked out of my secondary address for the same reason. Changed password on both sites. Can you send me a link to change my password to my aol.com e-mail account?
    Thank You. Russell

  26. Comment from Russell Curnow on January 4th, 2008 :

    Having trouble accessing the gmail.com account.

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  29. Comment from praneeth on January 9th, 2008 :

    sir/madam i have a trouble with orkut. and i need to contact you, can you give me the phone numbers of yours in india
    thanking you
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  30. Comment from shari on January 9th, 2008 :

    I use Google Finance for stock quotes, but they have a blog space for comments from investors about the stock. Google doesn’t filter the blogs - it’s more like a chatroom at AOL, hostile, seriously disturbed people taking personal attacks at each other - if you leave a comment, you get a really uncalled-for swing taken at you for buying the stock. I also lost money on Google stock - it’s hyped up over it’s real price - and so far, fell $100 a share, long recovery period - I think people are becoming irritated with Google’s attitude - and can’t believe they don’t have responsive customer service - so can definitely say: I won’t be buying any more goodle stock. I probably won’t use them as a finance site either. You can publish this.

  31. Comment from DNA on January 13th, 2008 :

    I can Not access my gmail accout, every time I attempt to log on my screen just goes blank my email address is mp3DNA@gmail.com please respond back to me at my 2ndary email dna@wildchilddna.com and let me know what can be done to fix this problem. Thanks …DNA

  32. Comment from Eddie H on January 18th, 2008 :

    We all love to be led around on a leash don’t we? That’s why google is the biggest. We love their cute name too. But, not long after you get your adwords account and you already spent a few thousand bucks with it, you find out that it was a total waste of money (unless you work at google, then you make the big bucks). If you lucky enough to get it set up and approved, don’t contact google with questions. If you do, you’ll probably get your account shut off by one of the self-appointed geniuses that work there. Even though, you were approved before your inquiry, now you are a leper and you have to be dealt with. The worst customer service possible, cached pages (not search results in real time), and high prices is what all us ignorant customers and new media people desire. We all could and should switch back to the search engines we were using before Google tricked us all. I been preaching against them for four years and nobody listens. Everybody acts like they are hypnotized. I learned. I hope the rest of you would. Google Sucks!

  33. Comment from juker on January 18th, 2008 :

    WHY ARE YOU SENDING ME GOOGLE CHECKOUT TELLING YOU WILL REFUND MY MONEY> I NEVER USED THAT J GMAIL FOR A CHECKOUT> GIVE MY REFUND TO MY CREDIT CARD BACK.

  34. Comment from Cevon on January 27th, 2008 :

    Yeah, I’ve been really really trying to delete my history in the google type space, but every time I type a new word in the typing space, the same old words come back trying to help me finish the sentence.

  35. Comment from terrell on January 27th, 2008 :

    Yeah, I’ve been really really trying to delete my history in the google type space, but every time I type a new word in the typing space, the same old words come back trying to help me finish the sentence. Please send me an email helping me out it’s an EMERGENCY!!!!! and I will really need it like URGENT!!!! so please help me out Im on my last life line.

  36. Comment from Patricia on January 31st, 2008 :

    Someone hacked into my credit card with am email account through gmail. I want to know how this can occur.It is someone I know and you should be able to locate where it was done from.This is of a seriuos nature and your irgent response is needed.The address used was ggee70@gmail.com

  37. Comment from Doug on February 6th, 2008 :

    I could not agree more. Whatever changes they seem to make time simply stuck with them. For a company that is supposed to be so consumer oriented, groupthink abounds.

  38. Comment from Earth I think on February 10th, 2008 :

    Time and again I have tried to download “Google Earth”, The size is displayed, and there it fails. NO FILENAME.
    What is my alternative? Any link on the page jumps back to the same page.

  39. Comment from Violida Barnett on February 12th, 2008 :

    Cancel my account!!!

  40. Comment from Badrulhisham on February 14th, 2008 :

    Attn: Google Customer Service.

    As a new comer to the blogging of course I need to gain more information, technics, tactics or whatsoever related to the field. As for now I have tried built-up my own trial blog and still in learning process to see how it works by myself.

    Anyhow I badly need of your support and some clarification towards my trial blog which is stated “BLOG CONTENTS WARNING” on the first page when we browse the address? It happened OFF and ON. Why this thing should appears as I did not put any offenses contents onto my blog? If I am wrong or misunderstood any of your privacy then kindly let me informed by contacting me direct to advice.

    Your cooperation in this regard is highly appreciated. Thank you!

  41. Comment from jackiemoll on February 16th, 2008 :

    it’s too bad that you take so much unproductive time telling someone not to use a mouse when it’s built into a system for a reason. then again, you most likely haven’t used a pc for almost 35 years the way I have…. or is it that you find this much pleasure in being in control?

  42. Comment from Dawn on February 19th, 2008 :

    February 18, 2008

    Can you or/and the Google staff make the website http://www.freewebs.com/wwwdavesalmonicom/index.htm popular on the internet? I am wondering if you or/and the Google staff can make the website http://www.freewebs.com/wwwdavesalmonicom/index.htm well known on the internet so that the public can be notified about Dave Salmoni’s birthday website. I would like the public know about Dave Salmoni’s birthday website somehow so that they would be able to post birthday messages on his website. Thank you for your consideration. What are the best ways to make Dave Salmoni’s website well known on the internet? Dave Salmoni is a famous wildlife show host on the Animal Planet channel and on the Discovery channel. He hosted popular shows ‘Rogue Nature’ and ‘Into The Lions’ Den’ on the Animal Planet Channel. You can send your response to worldwildlifefundfornature@hotmail.com. Hopefully, you and/or the Google staff can make Dave Salmoni’s website popular on the internet. I am looking forward to your response.

  43. Comment from Mario on February 19th, 2008 :

    My internet browser has been hijacked by a google sponsored website (http://digital-media-start.com).I lost precious time and money to remove this browser hijacker.

  44. Comment from Weihai on February 25th, 2008 :

    Dear sir/madam,
    We are Weihai Jinghua Yacht Co.,LTd.
    And we made an advertisement on google in English word (inflatable boat; yacht,etc.) and Chinese word.
    But we usually can’t find us on google.We wonder why.
    Can you explain that to us?
    And we want to make advertisement from you directly.
    Please let me know in details.
    Waiting for your reply
    Thanks and best regards.
    Weihai Jinghua Yacht Co.,Ltd.
    Tel:0631-5997559
    Fax:0631-5997558

  45. Comment from mary scott on February 26th, 2008 :

    will someone give me $10 million dollars after taxes for doing nothing.

  46. Comment from Chris McElwain on February 27th, 2008 :

    I’ve read a lot of the comments previously submitted and understand people’s frustrations when trying to accomplish something that is different or not what they’re used to.

    However, my life has gotten ever so much easier as a result of using Google to search. I am amazed at how finite my request can be and the results I can obtain. I have found the most unusual products and facts just by typing in exactly what I was looking for. I needed a news article with a graph for a class so I typed that request into Google Search and got several, one of which I was able to use. Wanted a large faux pearl necklace, and found that, too.

    I am absolutely amazed at what Google can help me do.
    Thanks!! (seriously)

  47. Comment from Patti R on February 28th, 2008 :

    WE WANT DATES ON PAGES HOPEFULLY CURRENT.
    It took a while to find this site, when you are ill
    your time is everything, maybe I’ll live long enough to see UPDATES.
    Seeing the Dates on the above messages looks like others are giving up on you or can not find these pages either.

    PLEASE UPDATE, YOUR PAGES ARE IN POOR CONDITION.

    Your are great on the movie trivia, movie or tv stars.

    So why DO YOU HAVE TO OPEN ALL INFORMATION ON THE PAGE JUST TO SEE THE DATES all the old information on google search pages that pertain to computer functions.

    THE YEAR IS 2008, WINDOWS VISTA, YOU CAN FIND MORE INFORMATION ON OUTDATED WINDOWS WHO NEEDS IT??

    ARE YOU HAVING ANYONE READ SOME OF COMMENT ON WEB PAGES, THE NUMBER ONE COMPLAINT IS NO DATES AND OLD INFORMATION.

    I TRY NOT TO READ NEGATIVE COMMENTS OF OTHERS. BUT HOW MANY EMPLOYEES DO YOU HAVE AND HOPE THEY ARE TREATED WELL?

  48. Comment from Dawn Vollmann on March 2nd, 2008 :

    I googled Muscles and Bones and brought up on Google my very own PRIVATE E-MAIL to someone I thought was PRIVATE. HOW CAN THIS BE REMOVED.

    My e-mail address, my friends e-mail address and entire name was published on Google. PRIVACY? Please contact me.

    Dawn V.

  49. Comment from Jeanne Grover on March 3rd, 2008 :

    I have a horror story, which may end up in my identity being stolen. It concerns the theft of my gmail account. Someone is using it. I can no longer get into it. And there is no way I can get immediate support from Google. I am frantic. I have even phoned the FBI. the whole thing could be solved if I could get in touch with Google, but it has proved impossible. I will no longer use gmail. It is too dangerous.

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  51. Comment from muddaser birmani on March 7th, 2008 :

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  52. Comment from muddaser birmani on March 7th, 2008 :

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    after the death of BB our country is facing the problem of real democracy.we hope when the new chaiman of pppp Bilawal Bhutto will join the party,then there will rise a shining light of democracy,we hope that he lead the party as a one of the intellegent chair man of political party in pakistan.we pray 4 the good settelment of pppp.our all best wishes are with new pppp chair man.God give a long life.Jiye Bhutto jye bilawal bhutto

  58. Comment from Dr Muddaser Hassan Birmani D.G.Khan.Choti Zareen.Hote wala on March 10th, 2008 :

    i am a medical student in nishtar medical college.when i face the problems in search of some medical terminologies then i always get help from google,geo google

  59. Comment from Dr.Faisal khurshid Ahamadani.Jampur Rajan pur on March 10th, 2008 :

    Comments about BILAWALL BHUTTU ZARDARI As everybody kknows that he has been given chairmanship of pppp about which he had not imagine after the death of his mother.But he accepted it as it was mentioned in dying declaration of his mother,nevertheless it is not benificial to be active chairmanship of pppp in his student life.And now in this situation it would b psychy burdon on him. i think he can proove himself a good politition in futuure.

  60. Comment from Dr.Faisal khurshid Ahamadani.Jampur Rajan pur on March 10th, 2008 :

    I m very thankful to google for taking my commen on net.GEO GOOGLE.

  61. Comment from Phyllis Weiser on March 10th, 2008 :

    Your homepage somehow appeared BEHIND my Yahoo homepage which has caused distressing results. I now have to sign on 2 times — once for Google and then again for Yahoo. I seldom use Google. No Hard Feelings, please. Please REMOVE your Google Homepage from my computer. ASAP….I never requested your homepage. Thanks for your help in this matter. Phyllis Weiser

  62. Comment from Phyllis Weiser on March 10th, 2008 :

    Although it is delightful to read my message above, please fix the problem….I don’t wish to spend another 4 hours conversing with “specialists” in India, United Kingdom, or the Phillipines. I know you can do this if you put your collective experts on the problem. Thanks again, Phyllis Weiser

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  68. Comment from dr syed mehdi raza,para chinnar,khurram agency pakisatn. on March 11th, 2008 :

    pakistan is facing the big problem of terrorism.how to get rid of this problem,it can be only solved if we have have a some sort of good view in our mind about our country

  69. Comment from Kat on March 23rd, 2008 :

    What happened to your Easter “google” on google.com. You always have cute and clever pics within the google on holidays. Boo to you for forgetting Easter.

  70. Comment from Al Sanchez on March 25th, 2008 :

    After spending a lot of time looking for a way, I still don’t know how to email u folks. Why do u make it so difficult if not impossible to contact u through email? I have a few questions about putting on gadgets on My Google HomePage, taking them off permanently, keeping the organization I give them, going back to them later & finding them intact in the order & condition I left them.

  71. Comment from rodolfo kintanar on March 30th, 2008 :

    How do you remove the http://www.digital-media-start.com website that hijacked without my knowledge my htt://www.gmail.com start up page?
    I have tried replacing it using the tools/options way, but when you reboot it is there again.

  72. Comment from Jorge Silverio on April 4th, 2008 :

    It is not the right place to put my inquiries but ‘I’ve got not any other one. My gmail account is driving me crazy When I open it my computer turns very slow and it sounds awful , on the upper past of the screen it is working in the newer version of gmail , when I change to the older version it works great so I’ve tried to make it work permanently with the older version but the problem is that whenever I close the window and reopen it it appears with the newer version and it is a nightmare to change to the older version and make it works properly
    How can I permanently set that my gmail account always works with the older version

  73. Comment from Jorge Silverio on April 4th, 2008 :

    It is not the right place to put my inquiries but ‘I’ve got not any other one to do it. My gmail account is driving me crazy When I open it my computer turns very slow and it sounds awful , on the upper part of the screen I see it is working in the newer version of gmail , when I change to the older version it works great so I’ve tried to make it works permanently with the older version but the problem is that whenever I close the window and reopen it then appears with the newer version and it is a nightmare to change to the older version and make it works properly
    How can I permanently set that my gmail account always works with the older version

  74. Comment from Mt. Morris Tuxedo & Bridal on April 5th, 2008 :

    Could you please call LaShon or John at 810-687-6490
    You have wrong information about company.

    Thank you

  75. Comment from Mike Valentine on April 9th, 2008 :

    On the first 4 search pages for Michael Valentine Artist, sites for “The Ballad of Micheal Valentine The Killers” NOT ARTST is listed 24 times, 8 on the first page I understand meta language, but it just seem right that one song should hog so many space in a search for an artist . The word artist is not even in the first ones meta language.
    Michael Valentine, Artist

  76. Comment from dianneclemente@gmail.com on April 17th, 2008 :

    gmail - is not working right now. is there a problem????

  77. Comment from steven on April 18th, 2008 :

    unable to watch google vidios only utube

  78. Comment from Tony Robbins on April 18th, 2008 :

    All I wanted to do was find information on how to sort my Gmail by ’sender’ so I can delet groups of mail. Why is this such a difficult thing for Google to provide???
    The only option I have is to make a ‘tags’ or ‘folders’.
    I DON’T WANT TO HANDLE MAIL TWICE JUST TO DEAL WITH IT….!!! Someone was not thinking when they created this service. By chance does anyone know how to ’sort’ gmail by sender?

  79. Comment from Sandy on April 18th, 2008 :

    Pleae keep politics out of your posting of subjects. Recently I searched “pope’s birthday party.” The first item that came up was the sex abuse of priests. That had nothing to do with the topic I searched.

    Next, in the Wikipedia the coverage you gave the documentary Expelled is so negative and so different that the way M. Moore’s documentaries have been addressed.

    The reason FOX News has grown is because people are so sick of others imposing their political views on them.

    I only want a search engine, not someone’s opinion of the Catholic church or any other topic.

  80. Comment from berneita on April 19th, 2008 :

    I had picassa 2 and gmail.On picassa one day all of my photos dissappeared and when they came back they were in the wrong places.Some are distorted and some never returned. Is there a reason for this. On my gmail it is in constant error. It freezes up also.

  81. Comment from June Bugg on April 21st, 2008 :

    Well, I was bound and determined that I speak to a “Live” person over the phone so I dialed the 650 number and then hit 0 for the operator.

    At first she tells me that Unless I have the first and last name of the person to whom I want to speak she cannot transfer me and is not allowed to give out names. There is no customer service dept. There is no Customer relations dept and there is apparently no management department that you can speak to over the phone.
    I have tried the whole internet customer service thing with google and let me tell ya, it sucks. You would think with all of the drop in people buying stuff because of the economy right now that they would be smart enough to have at least a place for their customers to call. Obviously, they do not think very highly of their customers and they do not value our opinions or thought on what their employees do with the customers.

    The only thing she would do was forward a message to the internet team about the problem I am having with google checkout.
    I do not want to give my credit card information to a company who cannot even open a phone line for their customers. What if I am charged something on my card and cannot even get a hold of a person. The internet customer service seems like they are reading from a book and then when you ask them a Logical question they do not know how to answer.
    My advice: Go somewhere else. There are plenty of other companies who have the same products and better prices and they also value their customers!

  82. Comment from Kathy DeGrande on April 21st, 2008 :

    Why is there so much down time with GMail??? I can never get on when I really need to and my son uses it for business and its becoming a real problem.

  83. Comment from Kathy DeGrande on April 21st, 2008 :

    Why is there so much down time on GMail??? I can never seem to get through when I really need to and my son uses it for business and it has become a real problem.

  84. Comment from Kelly on April 21st, 2008 :

    Dear google,
    I am very upset, today is earth day and you do not celebrate that on your website. www.yahoo.com celebrated earth day by their recycle signs and plants all over the page. While google left theirs blank. Well I believe that if we help get the word across about saving our earth we can actuall SAVE it. Well I am discussted by the way google has shown how they obviously do not care about our earth. I have devoted my whole day to picking up trash in my local park, now that I finally got home and saw that google DOESNT care, I have proposed to not use your site again, and I will tell my friends not to use your site either!
    -Kelly D.

  85. Comment from Jim K on April 21st, 2008 :

    Microsoft apparently will not support XP after June this year (2008). Why can’t Google go all the way and provide the world with an operating system which can be downloaded without charge. Microsoft does not have a mission statement of “do no evil” You have the expertise, do it! .. Jim K

  86. Comment from Jim K on April 21st, 2008 :

    Re operating system. Google would need to, of course, introduce a customer service department for solving teething problems. Googling “contact Google” gives you 92 million hits. That says something. Jim K

  87. Comment from Big Red on April 22nd, 2008 :

    Great work keep it up love the white paper. Keep the blogs coming

  88. Comment from P on April 23rd, 2008 :

    HAHAHA! You guys are clearly out of your minds or just plain ignorant. The first paragraph of this article clearly states that the number and issue at hand is for Google AdWords Customer Service. I find those complains that actually relate to Google Adwords feasible and extremely revelant.

    On the other hand, you people are extremely out of luck if you’re expecting to receive customer service on other products such as gMail or Internet content removal. HAHA! gMail is FREE and Google does not own the internet. First thing you should all try is to not post your “REAL NAMES” onto this thread….that’s a start.

  89. Comment from TinaBobina SEM Queen on April 23rd, 2008 :

    Hi,

    I need help every time I log into my email it thinks I am someone else and then it tells me to get out of this email and log into another email and after that I log out and sign in again and if i cannot see the other email then I email google but the email gets rejected after I’ve sent it.

    Please help obiwan kenobi. You are my only hope.

  90. Comment from russell a shepard on April 24th, 2008 :

    what do i need to do to get my site to pop up when someone puts my site in your search bar thanks russ shepard….. im paying Vista Print who gave my site to google

  91. Comment from monty kuhstoss on April 29th, 2008 :

    your system is taking over my computor each time i want to go to know web site it routes me to something else and tells me it does not exist.
    i have been going to www.maricopacounty.go/assessor for years and now it googles and says its has no match but if i want to pay to join other sites that would give me the same info as the county. Stop it now I’m a going to file a report with the state of Arizona this will stop

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  104. Comment from robert malin on May 5th, 2008 :

    this is b.s. im trying to be professional and i cannot even recieve phone support for my adsence issues.
    I have 3 clicks and no income. What gives? Im an honest adsence customer and do not allow fraudulent clicks.
    I use it as extra income not to get rich.
    why am i not getting paid?
    Ive had to go as far as placing a click from another workstation in another state just to see if it would register and no results.
    This tells me that google is not paying for ligit clicks from our sites.
    Though the click from my workstation was intentional for testing purposes which is understandable, i still recieved nothing from the click and it seems to me that google is frauding its good customers by not paying for liguit clicks.

  105. Comment from roger mcdowell on May 7th, 2008 :

    If I type my name in google search, all my emails and just about everything about me comes up . how to I erase all of that. really concerned .Roger mcdowell

  106. Comment from Van D Nguyen on May 8th, 2008 :

    Dear Google.first I want to thank google for the great service you have provided to all of us with better service you are.

    I have feel comment that I want to know how is google maps advertising ? how many time can a business can put up there one add for a busisness ? what happen if I have more than one or three add on google maps for a free add ?

    this company repeately have his add on about 15 time on google maps, here is his site www.rideflex.com there was (3)time under airpor sedan transportation phoenix…(4) time under sedan service phoenix az..(5) time under airport taxi tranportation…(4) time under Taxi service phoenix az…I m sure this business abusive google free search take for himself. if this is ok please disregard this comment if not please looking through as many other do the same.

    thank you

    Van D

  107. Comment from William on May 11th, 2008 :

    Sirs

    I am trying to find out if there is home computer version of Google Apps.

    Alternatively, does Google have a downloadable free word processor and spreadsheet ?

    Finally would the google spreadsheet read something made in microsoft works

  108. Comment from Danielle Chance on May 12th, 2008 :

    I was looking up some information on your website and found that many of the phone numbers were wrong.
    How often do you update your information on these websits?
    Usually I put in business name and I get address & phone#. But when I did it today many of them were wrong.
    Thank You,
    Danielle Chance

  109. Comment from BIAGINA VALLE on May 12th, 2008 :

    Please remove me from ..www.find law.com

    Someone has placed my name and a slanderous story about me and my family.If you type in my name BIAGINA VALLE you will see it. I have spoken to a Doug Lindermann from the Findlaw website. He said that the reason why this article has not been deleted is Google’s fault.

  110. Comment from kenny Buck on May 12th, 2008 :

    This person has lied and written stories about innocent people and posted them on line. How can this be stopped ?

  111. Comment from Wissam Idrissi on May 13th, 2008 :

    Damn I have a bug to report where can I contact Google.

  112. Comment from Sumeet Khare on May 15th, 2008 :

    Hello Everybody,

    Myself Sumeet Khare, from India. On 8th May,2008 I have bought linux dvd from linuxbazar using googleCheckout, they gave a email regarding that I have purchased the same but till today there is no sign of that order not even they are replying my emails.

    Please help me out of this thing.

    Regards,
    Sumeet Khare

  113. Comment from Barbara McMilin on May 19th, 2008 :

    I was really impressed with the past 2 days of interesting information provided by Googel, The “1st Lazer” and the information on Walter Groupis, What a wonderful thing if we were guided to investigate one new topic a day. Keep it up! Barb.

  114. Comment from Larry Medice on May 20th, 2008 :

    I currently just rec’d some information from a co-worker about a local news story on fox in oklahoma
    On how you can find out who has google your name
    Is this possible? If so can you tell me what process you must conduct to review this information

    Thanks

  115. Comment from Stanley Gay on May 24th, 2008 :

    Google published an article provided by the Philadelphia Inquirer that contained incorrect information. I have contacted the Inquirer and they corrected the article. But an incorrect bi-line is still listed on you website. I am requesting that someone from your organization contact ASAp in order that my name can be removed from your website to clean my good name. I can be reached at 484-680-5593.

  116. Comment from alexander Mills on May 26th, 2008 :

    Before I give my personal information I want to know if Googleeasyprofits.com affiliated with Google.

  117. Comment from Yousif on May 26th, 2008 :

    Please help us by removing the warning that you have created on our Website. We have cleaned our website and made sure that there is no more danger or there is no more infected software any more.
    Please contact me and acknowledge that you have removed the warning with many thanks,
    Yousif I. B

  118. Comment from Bob Boone on May 26th, 2008 :

    How can I forward and or reply simpy to e-mails that I receive without have to do the whole POP thing ?
    I have had Roadrunner and Hotmail accounts and it’s really easy there. It shouldn’t be that hard to set it up. I went to the settings tab and I clicked on the button to enable the forwarding, and it stays on, which means that it disables the forwarding of mail. This is nuts. Bob Boone

  119. Comment from Stephanie on May 28th, 2008 :

    I wonder when Google will take the high road like other search engines and remove the website rip-off report which has destroyed thousands of business’s and reputations. Googe and rip off report have caused pain, suffering and lies to come up high in the search engines with no regard to the truth! Today I have shut my ad words down as I have spent 10,000 in the last year and will switch search engines.

    Godbye Google

  120. Comment from Ron Hinton on May 28th, 2008 :

    Google Inc. Santa Monica CA …………………………….. 310 450-6686

    Google Inc 604 Arizona Ave Santa Monica CA 90401……………. 310 460-4000

  121. Comment from Ron Hinton on May 28th, 2008 :

    They staff the phones with ditzy chicks, don’t bother, they’ll block you from geting anywhere.

  122. Comment from victor vaca on May 31st, 2008 :

    unable to use email,when place in compose mail it goes to loading and remains there no responce, please help.

  123. Comment from Terrrie on June 1st, 2008 :

    It’s June 1, 2008. I was searching for the winners of TV’s All Time Funniest fathers mothers neighbors. I recorded it on May 9, but when I watched it today, the tape messed up and I didn’t see who won. I immediately did a Google search because frankly, that’s where I find a whole lot of stuff, but not this time. This time all I got were results telling me that it was going to be aired on May 9, and like I said when I started, this is June 1. It seems they don’t clean up the site very often.

  124. Comment from Catherine Pitfield on June 2nd, 2008 :

    I am sick and tired of not being able to access Canadian contenet on the Web without first being subjected to a deluge of American information when my search terms are very specific. If I type in the search Canada Neurosurgery Jobs - it seems pretty clear that I don’t want any information on Neurosurgery jobs in the United States. I used to be able to get Canadian content on Googel.CA - but notanymore just tons of American crap!

  125. Comment from Bennie on June 5th, 2008 :

    I am interested in Gmail. I would like to know if Gmail has an audio alert for new mail?

    Thanks

  126. Comment from Warren on June 5th, 2008 :

    I would like to shut down two gmail accounts but need to know how to transfer all emails to a new account. Can you help?

  127. Comment from Shyam ramoth on June 8th, 2008 :

    Dear Sir/ Madam

    I am shyam Pramoth, from India C.E.O for the firm frontline 1 Hr Management services. I am running a Hr Consultancy business in India, Chennai. As I have 4 Recruiters under me, I suspect one of the recruiter has changed the password without my knowledge & now i am able to access my account.

    Please try to help me out in this issue and do the needful. Its really utmost urgent. My secondary mail Id is shyampramoth_shyam@yahoo.com.

    Thanks and regards,
    Shyam Pramoth.G
    C.E.O

  128. Comment from doc on June 9th, 2008 :

    I’m trying to get directions from Brownsville TX to Lake Chapala,Mexico.I even downloaded Google Earth and still couldn’t figure it out.Please help-Doc

  129. Comment from Jenny on June 10th, 2008 :

    I have to say that once I got my hands on the AdWords customer service number, Google has been VERY helpful, responsive, and I have not had to spend more than 15 minutes on the phone to do something that would have taken 2 hours with my power company. Perhaps they have improved :)

  130. Comment from Guy M. Hill on June 12th, 2008 :

    It’s sad to see how corporate greed is destroying capitalism. The outrite offensive marketing techniques used by the internet providers have guarenteed my permanate ban of online purchases. Now as for Google, I simply tried to use the “defination” catagory on my toolbar only to be directed to a language translation. Is the software unable to destinguish between defination and translation. Now try to find “Google Complaint Dept.”and get shuffled off to sales. GREED RUN AMUK

  131. Comment from Dr. Brad on June 19th, 2008 :

    You are absolutely correct. Google Adwords has what they term “Customer Service” reps, however, should anything go wrong with your ads and it must go to a “Support Specialist”, forget it! Google Support Specialists do not take phone calls, you cannot get them on the phone to reason with them, they make decisions predicated upon their beliefs…..right or wrong….mostly wrong….and then you have no choice but to “take it and like it”. Google sucks the Willie Wonka Weenie I can assure you. For such a large company to be so non-customer oriented is unbelievable.

  132. Comment from Bennie on June 28th, 2008 :

    Hello

    I have the Gmail Notifier and I would like to know if it can be set to login automatically. If so, how.

    Thanks — Bennie

  133. Comment from Patricia on June 28th, 2008 :

    Hey, Google…you have locked me out of my gmail saying Bad Request 400. I have no idea why you did this because I made no request that I know of.

    I just try to do http://www.gmail.com, and that is what I get.

    Bad request. Can’t get in. Can’t get in through google.com either. Can’t find anyone to talk to to fix this, and this could make trouble for me as my credit card notifications to pay come there.

    Please, please, FIX this.

    Pat

  134. Comment from John Sellers on June 29th, 2008 :

    All I wanted to do is re-activate an old gmail account of mine, but there doesn’t seem to be a simple customerservice@google.com e-ddress anywhere on their site.

    Pat, I just went to gmail.com, it loaded for me. Try again.

  135. Comment from James Smith on July 2nd, 2008 :

    What to get web site I.D though google is it possible

  136. Comment from manar on July 3rd, 2008 :

    How my Gmail open on two computers?means that I opened my Gmail on this computer.Ok? then i go to another computer and it opens the same mail normally.In other mails like Yahoo they told me that you cannot open your mail because its already opened.Is there away to make it stop doing this?
    Thanks

  137. Comment from Joe on July 4th, 2008 :

    I spent over $90K per month on a Google campaign and over $40k per month on an Overture campaign. Both, are the same CRAP.. customer service is to the level of a third world country.. and believe me I live in a “third world country” and get better service. They simply don’t give a S..t, sorry about that, I’m really p…sed.. I recently open an E-gold campaign NOT knowing that it was considered an “illegal” campaign by Google, although I am licensed in the US and was shut down. I call Google .. THANKS TO YOU BUD, THE ONLY PHONE IN THE NET - LOVE YOU DUDE !.. and was not given an answer, they felt, and still feel they don’t owe you an answer. Later I found out about a GREAT GOOGLE SCAM, if you spend lots of $0000000 on an EGOLD campaign they look to the other side.. right now you can find day in and day out a paid Google campaign for Egold and you guested it… they are not shut down!.. Google, soon or later your days of reign will come to an end.. Nothing last forever, my dollar is waiting for the new kid on the block..
    So, Google… UP YOURS !! opps can I say that on this webpage.

    Your friend

    Joe

  138. Comment from sudhir on July 6th, 2008 :

    My Google AdWord account has stopped running from 00 Hrs India Standard time on 05.07.2008.its showing impression ,clicks all zero for last two days i have already mailed to customer care thrice but have not recieved any reply for last two days.Any bodyelse facing same problem?

    Can any body help me out.I am new comer running ads in google with out any scucess so far.

    sudhir

  139. Comment from Giles Davies on July 9th, 2008 :

    Hello!

    Hope you can help. The following music blog site has been fast tracked to Google and the review for my new CD may have been added maliciously by a rival or someone within the music industry on Facebook. If unable to remove this completely, I´d be greatful if it could PLEASE be pushed back in the search engine for the following search terms:

    Giles Davies Baritone - gilesdavies.moonfruit.com
    Gossiana (CD Site) - gossiana.moonfruit.com

    Blog address: http://www.musicweb-international.com/classrev/2008/July08/Gossiana_dda25048.htm

    Our other reviews have been most favourable, and my solicitors are suspicious re this link.

    Really hope you can help,

    Yours Sincerely,

    GD

  140. Comment from zack on July 9th, 2008 :

    http://pitchpull.blogspot.com/2008/02/clarification.html
    The pasted website should not be the part of google or it should be suspended because it dicriminates against islam. I’d be most thankful if you’ll do so.

  141. Comment from Rich on July 11th, 2008 :

    How do I change my password?

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  144. Comment from Billie on July 12th, 2008 :

    Google: I just tried to reach you at the number you submitted to me. This and the other number provided, were incorrect. It is vital I speak with a represenative, as I am experiencing computer problems that must be dealt with immediatley: Sincerley: B.L.McGrann. P.S You may also reah me, after,7:00,p.m Or you may leave a voice mail message, before. It is diffuclt during the day.

  145. Comment from Aden on July 13th, 2008 :

    google search

  146. Comment from james cowley on July 13th, 2008 :

    Help me with instructions on installing Picasa on my MAC OSX 10.4

    I cannot do it from the Picasa site by following the instructions there. Seems to me to be designed for a PC—and not for a MAC.

  147. Comment from Billie on July 13th, 2008 :

    I do not understand why you are not responding. It is vital I recieve the help for my computer problems! What seems to be the delay? B.L.McGrann

  148. Comment from Billie on July 14th, 2008 :

    I have sent this message several times1 I have no way of,e-mailing, you, as my contact information no longer works! I have said you may reach me at,281-990-9166. I will continue to send this message until you respond, as I have no other way to deal with these computer problems! B.L.McGrann

  149. Comment from Ed on July 14th, 2008 :

    I have a simple reqquest for gmail.
    Could you please add font capability to gmail signatures.
    We have landed a man on the moon and this is a small item which afffects many of us google users.
    I would like to be able to change the font and/or add photo and/or company logo to my signature.
    Simple request no??
    Why is it so difficult to contact google by email?
    Can only think you might be overwhelmed by all the good ideas floating around out there.
    This signature thing is a no-brainer so I hope someone from Google reads this and addresses this little glitch.
    With all the functionality google offers I can’t imagine why they have overlooked something as necessary as this.

  150. Comment from Billie on July 16th, 2008 :

    For quite some time I have tried to get a hol of you tour phone#’s are incorrect! I am unable to e-mail you as you don’t have a proper, e-mail,listed or contacted information! I have computer problems through your company that need to be resolved! Or I will not be able to conduct my buissnes, as I am already haveing trouble with that now and have ben because of the computer problems! For th last time, please have someone get in touch with me, at ” 281-990-9166,” immediatley, or they can e-mail, me at” bgrann@gmail.com! This is an urgent matter and you have ignored me since this past ,” Saturday,” whenI first got in touch with you and have had ample time to deal with the problem! If I have to I will contact the better buissness bureau! Sincerley : B.L.McGrann

  151. Comment from Lilian Riva on July 18th, 2008 :

    i want to cancel my website optimizer, how i do that?

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  153. Comment from David Keck on July 19th, 2008 :

    Hi. You folks are terrific.

    My computer friend established a domain name for our Hard of Hearing Social group, but I can not connect to my web site on my Mac?

    My friend, who has a degree in computer science, has a PC and he can connect all the time…

    Please advise.

  154. Comment from Ved Agrwal on July 20th, 2008 :

    I cannot export my G-mail Contact list to other provides. The instructions in the Help sections do not work. There is no Export button in the area indicated in the Help portion.
    What can I do ?

    Thanks

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  156. Comment from Billie on July 20th, 2008 :

    Google: I don’t appreciate not being able to speak to a live person! I have given my,e-mail as well as phone #,( again,) which is: 281-990-9166 and bgrann@gmail.com! I have told you I am experienceing serious, computer issues, ( involving your company,)Particuaraily, in my, gmail! I need to get this problem fixed or I cannott conduct business! Please stop your refusal to respond or I will be forced to contact the,”Better-business-Bureau! Sincerley: B.L.McGrann

  157. Comment from Floy Work on July 21st, 2008 :

    We WERE Google Adwords customers. Our company is small and we usually pay Google about $54/month. You can imagine how startled we were to find a charge on our credit card for over $5,400!
    We have been striving FOR WEEKS to have the erroneous, spontaneous charge removed.
    Google’s approach is to 1) assume the customer is always WRONG (what did we do to make the charge?) 2) take literally WEEKS to receive permission to resolve the issue, 3) offer us a credit first–yeah, like that’s acceptable, and 4) take a week, after receiving permission to act, to credit the amount to our credit card. We are still waiting!
    We are a consulting firm that teaches customer excellence and it will bring us untold joy to begin using Google as a worst case scenario as we define remarkable service.
    I cannot describe how disappointed we are in Google’s non-existent customer service.

  158. Comment from vivek chouhan on July 23rd, 2008 :

    kindly send me your web address about online works at home

  159. Comment from Billie on July 23rd, 2008 :

    Since you don’t like responding to people I have changed, e-mail, provides! I need to know how to disconnect my,” Google,” account? B.L.McGrann

  160. Comment from tj on July 23rd, 2008 :

    hi i wrote a message on the discussion bord . now i want to erase it. however i tried to do that but i couldn . could anybody describe me how can i erase my message from discussion bord.

  161. Comment from K Fitch on July 24th, 2008 :

    Google,
    I received a message supposedly from Google in ref to earning up to 5K a month by working on line for Google.
    Is this really Google? I hesitate to open as it may be spam.
    Pls advise as I would be interested in checking further if legitimate.
    Thank You,
    K Fitch at address above.

  162. Comment from France Griffin on July 24th, 2008 :

    You have our road in the wrong place. Some businesses use your google maps to reach us. On your map you have our road 6 miles south of where it should be. The road name is LATEAKMI Road. Please let me know how we can change that on your maps.

  163. Comment from Ed Christie on July 25th, 2008 :

    when i try to type my address(hometown),it says my home is in New Jersey.the place is Englishtown.
    My hometown is in Nova Scotia Canada.To be more precise,Englishtown,Victoria County,Cape Breton,Nova Scotia.It is where “Giant”Angus MacAskill lived and was buried.
    So when you do a google search on the area all you get is Englishtown N.J. and won’t recognize the location in Cape Breton.
    Can you make the required change.The location has lots of historical places and events.Your help is needed.If someone wanted to go to the annual Lobster Bash they would be able to get driving directions.
    Check it out.You’ll end up in New Jersey not Cape Breton Nova Scotia. Thanx Ed C
    P.S. contact me @ above adress

  164. Comment from Ben on July 30th, 2008 :

    I’m not sure it’s Google’s fault you can’t figure out how to use the support pages in the first place…

  165. Comment from Ben on July 30th, 2008 :

    I can’t help but to laugh at the comments above. Are you people aware that this isn’t a Google website? Sending your complaints as comments on this webpage is not going to help you. You need to actually go to a *Google* site and send your problems to *Google,* not Sem Report Card.

  166. Comment from miguel on August 3rd, 2008 :

    Hi, i just bought a new pair of speakers but they don’t work. I’ve been looking, for a while, for a software so they work, but i don’t find anything… This is the kind of speakers i have: LABTEC LSC-1060. and i use windows XP, Can you give me a hand with that???

    i just need the right software… thanks

  167. Comment from MANI JACK on August 5th, 2008 :

    i have been joining google adsense since last year. Sadly, despite the success stories, i have not been able to generate any income. my dreams shatter. i can feel that somebody from google is laughing out there because he manages to fool everybody in the world. can somebody out there who is sincere enough to help people like succeed through google adsense? somebody please? don’t abuse your expertise. please help me out of this confusion.

  168. Comment from cathy McCarrol on August 6th, 2008 :

    i need to change my id name , i just got married , and i changed my user id .
    it was : cwilliams0020@charter.net
    now i use : cathymccarrol0020@charter.net

    i need to know how to change it on my autofill . and my google information page .. can you help ??

  169. Comment from Rusty on August 9th, 2008 :

    I have read the same stuff on Ad Sense. The main factor that decides your ad-sense performance is how well your site is designed, what kind of traffic it generates and how your ad units are placed.

    This might help:
    http://mostwanted-downloads.blogspot.com/2008/07/google-adsense-secrets.html

  170. Comment from achmad syauqi on August 10th, 2008 :

    thank you for trial google earth.

    but in google earth now, i’m not from looking addresses in my country. why ??

    best regard,
    achmad syauqi

  171. Comment from Olive McGee on August 13th, 2008 :

    The past three days i have not been able to sign in to my gmail account. What is the problem? How long is going to last? I am satisfied until this situation.
    Awaiting you reply
    Thanks

    Olive

  172. Comment from Frank on August 14th, 2008 :

    I’m fed up with all the google toolbars that keep pyramiding down my screen. I don’t need 6 google search windows! (Just TRY to google ‘remove google tool bar’) I’d gladly remove google from my pc and block all sites that have google on them, but that would block out the entire web.

  173. Comment from Web Marketing Network on August 14th, 2008 :

    Hi there! Good Post.
    Same old story, people do not read the article! they think you are Mr. Google.com
    Google should have improved customer service since a long time ago.

  174. Comment from james schwannecke on August 16th, 2008 :

    Tried to set up adsense using my existing login but can’t.
    Has box to check for using existing account but then says someone else is using this account to pick another email account.
    Yes I am the someone. I have an adword account with Google. Login is jps2020@aol.com.
    What do I do now? I would like to add adsense for adds to my web site.
    Regards, Jim jps2020@aol.com

  175. Comment from Billie on August 19th, 2008 :

    How can I delete my gooogle account?

  176. Comment from tina on August 20th, 2008 :

    i need to know how to get pop3 to email my resume

  177. Comment from Allen on August 20th, 2008 :

    where can I find an all time archive of google logos since day one.

    Thank you for your kind response.

    Allen

  178. Comment from Jamie Bell on August 21st, 2008 :

    As you probably know the wake that SOS Master Ticket has made withe there fake website and ticket sale to V-Festival, Madonna etc i just wanted to know what is it you do in regards to vetting/filltering system to help people like myself getting stung by these people that show up on your web page that you run. I have lost nearly £1000 on tickets that i will never see all because i trusted Google to provide me with real trust worthy companys to sell me Madonna tickets.
    I Would love for someone at Google to contact me and explane what it is you do to try and avoid these sort of people or is it you get a cut of the takings that acordding to news has added up to nearly £1m pounds.

    Regards
    Jamie Bell
    Essex
    UK

  179. Comment from pat barrow on August 22nd, 2008 :

    I am in need of help. I posted this infoamtion in this group INTERNATIONAL WORK AT HOME. I bellieve that some one attached porn to my links. I need your help in erasing all my site links to this group. a.s.a.p.. I network with christians and other people of faith, people who love God and this filth attached to my website link is horrible and disgusting. Please remove my links in full.

    ((((THINK OUTSIDE YOUR LITTLE BOX ))) - International Work at Home …It’s the good life to be free and explore your life, liberty and. pursuit of happiness at. http://godsdiamond.eliteresurrected.org. Point! Click! Surf! …
    groups.google.com/group/InternationalWork-at-Home/web/think-outside-your-little-box - Similar pages

  180. Comment from sumon on August 26th, 2008 :

    I need to re-activate my mailing list/addresses as hurry as possible

    Customer PIN: STD165002
    sumon@smknitwear.com
    www.smknitwear.com

  181. Comment from James on August 31st, 2008 :

    Google is now in the process of blocking any internet site that allows people to freely express their opinions unless it goes along with their plan of censorship. If you do not believe it check out this video below. The internet is suppose to be freedom of speech, but not with these jerks who are daily blocking more and more sites. There will come a day when the only thing left will be what they want you to see.

    http://video.google.com:80/videoplay?docid=-6027967725546350339&ei=bha2SMziBZq2_AHat5GDDQ&q=sensoring+the+internet&vt=lf

  182. Comment from don wald on September 2nd, 2008 :

    i saw the ceo of google today on fox, and found out he is a left wing obama supporter. i only wish i could rid my computer of all google material. when he takes america to a third world country, i hope google goes along!

  183. Comment from Donna B. on September 3rd, 2008 :

    I hate Google so much, so am happy to have this to link to! I hate the way they PUBLISH any book they want to, as if they own it! If it’s out of copyright, they just copy the whole damn thing.

    And I hate that it’s been over a year that they have held on to the pittance I get from them for hosting their ads for a year, because they ask for my ss# in an email. I called twice, emailed them, and the girl on the phone said, “Oh, I give my ss# out to buy things all the time, it’s perfectly safe.”

    That is your CREDIT CARD #, dimwit.

  184. Comment from thecocktailcafe on September 4th, 2008 :

    I too HATE the fact that Google does not have a customer service line and am very frustrated with the fact that I can’t access my primary email account b/c it gives me the wrong security question. I seriously want to cry and thought that adding my 2 cents would help this fight for quality CS.

    Why am I supporting a company that doesn’t provide a human experience and charges an arm and a leg for its services with the most speedy auto-responses you’ve ever heard of. They are constantly hiring new blood but where are they holding them hostage????

  185. Comment from thecocktailcafe on September 4th, 2008 :

    I too HATE the fact that Google does not have a customer service line and am very frustrated with the fact that I can’t access my primary email account b/c it gives me the wrong security question. I seriously want to cry and thought that adding my 2 cents would help this fight for quality CS.

    Why am I supporting a company that doesn’t provide a human experience and charges an arm and a leg for its services with the most speedy auto-responses you’ve ever heard of. They are constantly hiring new blood but where are they holding them hostage????

    http://www.thecocktailcafe.com

  186. Comment from Richard Braun on September 6th, 2008 :

    When I go to my gmail the background screen is black.
    It used to be white just like Yahoo mail still is.
    If I use Safari instead of Firefox for my browser,
    I can still get Gmail in usual colors. Please advise
    how to fix this problem.

    Regards,

    Richard

  187. Comment from dave on September 7th, 2008 :

    Well, I thought Google was ahead of the curve. I’ve decided that MyWay (which updates news, etc., every two or three days now) is insufficient, so I tried making GOOG my home page. WHAT A MISTAKE! No content editor. No save capabilities. No nothing. WOW. Back to MyWay.

  188. Comment from Adrian richardson on September 7th, 2008 :

    happy birthday google from Australia downunder

  189. Comment from simon on September 10th, 2008 :

    I SEARCHED THE COMPANY NAME OF GLOBAL RECYCLE NET FROM GOOGLE. I JUST DUALED WITH WWW.GLOBALRECYCLE.NET LAST MONTH. I FOUND OUT THAT GLOBAL RECYCLE IS NOT A RELIABLE COMPANY. THEY CHARGED MY CREDIT CARD TWICE ALTHOUGH I CANCELLED THEIR SERVICE ON TIME. THEY TRIED TO IGNORED MY COMPLAIN. I THINK PEOPLE SHOULD AWARE OF GLOBAL RECYCLE NET. THANKS

    B RGDS,

    SIMON
    schung1688@sinamail.com
    Mob: 852 9655 2298

  190. Comment from cheryl on September 12th, 2008 :

    this new google program is killing my apple com.It slowed it down ,keeps buffing ,losing connection,can’t find files. How can i get the other one back.

  191. Comment from Jerry Hess on September 13th, 2008 :

    I had A site I senty personal pepole to for information. That was not to be published. google picked it up and I can not get them to delat it. It got me in a lot of truble because they still keep it even whem it has been changed and rederected they steel keep the cached How do I get them to drop it.

  192. Comment from anuchandran40 on September 15th, 2008 :

    sir, YOUR GOOGLE TIPS–ANTIVIRUS2009 AD. U PLEASE REMOVE THIS AD FROM MY COMPUTER. IT IS AFFECTING ALL MY G-MAIL ACCOUNTS. ALL MY SEARCH WEBS. SO PLEASE CONTACT THE ADVERTISER AND REMOVE IT FROM MY COMPUTER.PLEASE MAIL ME ABOUT THIS.
    T/U.
    ANUCHANDRAN40

  193. Comment from Herbert Reschke on September 17th, 2008 :

    I want to pay for google plus. I have plus but the screen says that my subscription has expired. My Lic. is JCPMZ7SUVXLA3X6. Call at 1-773-773-600-7567.
    I would like to speak with a human being.

  194. Comment from Herbert Reschke on September 17th, 2008 :

    I want to pay. how do i do this?

  195. Comment from Tracy L on September 23rd, 2008 :

    I would like to lodge a formal complaint.

    I am from New Zealand and would like a contact number to call Google to resolve an issue we have spent far to long trying to sort out.

    I am sick and tired of constantly being redirected from link to link. I just want to speak to an acutal person.

    If we treated our customers the same way that you yours, Ill have you know, we would certainly be out of business.

    You are no friend to me now google, no friend at all!

  196. Comment from S. Michelsen on September 27th, 2008 :

    You are allowing the search of a malicious pornographic website that pegs innocent people and instigates sexual harassment and misogyny. This is the most offensive experience I have encountered.

    http://ukij2.net/

    We just discovered this today and feel that you would want to know.

    We put in a name for a criminal record search and found